What does ‘Skip the month’ mean and how can I do it?

Each month between the 1st and the 5th, you can explore our new collections and bundles. To avoid being charged the monthly membership fee in exchange for a VIP Credit, you can choose to skip the month.

Important: Skipping the month does not cancel your membership. Your VIP membership remains active for that month, which means you can still shop at VIP member prices and redeem any eligible unused VIP Credits already on your account while your membership remains active.

Skip with our AI assistant—no waiting for a live agent

Need to skip this month? Our AI assistant offers a quick, convenient way to request your Skip through online chat.

From the 1st through the 5th of each month:

1. Open our online chat.
2. Select “Skip the month” above the message box, or type skip the month.
3. Follow the prompts to confirm your Skip.

The AI assistant will check your account and eligibility and may ask for additional details if needed. Once your Skip is complete, you’ll receive a confirmation in the chat.

Skip through your account

Prefer to skip through the website or app? Sign in to your account and follow the steps below. The “Skip the Month” option is available from the 1st through the 5th of each month. You can only skip one month at a time.

Here’s how to skip based on the platform you’re using (available only between the 1st and the 5th of each month):

On the website (Desktop & Mobile Browser):

1. Click and go to your Account Profile page. (Note: If you’re not logged in yet, this link will automatically direct you to the login page first).
2. Once logged in, you’ll see the “Skip the Month” button on this page. Follow the prompts to successfully skip.

Note: on the website, after selecting “Skip the Month”, you may see additional on-screen steps before the process is complete. Follow the prompts shown to finish.

In the App:

1. Log in to your account in the app.
2. Tap “ME” in the bottom navigation menu.
3. Tap “My Profile” at the top of the screen.
4. You will see the “Skip the Month” button. Follow the prompts to successfully skip.

If you’re unable to complete your Skip or need further help, our customer service team is available via Chat or Phone.

Missed the skip window?

If you missed the 1st–5th skip window and have already been charged for the current month, but would still like to request a refund for this month’s membership fee or completely cancel your membership (to prevent future charges), please contact our customer service team. We’re always here to help and will do our best to assist you!